HVP Supplies No Nonsense Returns
If any product does not meet your expectations you can return it to us – no fuss, no nonsense.

This is the procedure:

• Please advise us in writing within 5 days.
• Return the goods to us within 21 days at your cost.
• Ensure the goods are in the same packaging and condition as originally despatched.

A refund will be issued within 30 days of receipt, less any packing/handling charge that have applied.

See Terms and Conditions (Section 9)

Faulty, damaged or incorrectly supplied products
If you receive any product in a faulty or damaged condition or receive a wrongly delivered product we will replace or repair the product at our cost.

This is what you need to do:

• Please advise us within 3 days.
• Return the goods to us within 21 days at our cost using HVP Supplies Ltd's nominated carrier.
• HVP Supplies Ltd will replace or repair the product at our cost or refund the price paid within 30 days.

See Terms and Conditions (Section 7)